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Symposium Agent 2.3
Description:
Symposium Agent is
a client server-based application framework that is based on industry
standards. It can automate business applications by either using data
provided by the carrier network (ANI, DNIS or Caller ID) or information
provided by the caller via touch-tones or speech recognition.
Key Facts:
- Enables the automation of up to 14 applications via browser-based "tabbed" user interface.
- All applications have access to call data with each call.
- Supports the definition of call automation rules for both inbound and outbound calls.
- Integrated two-line agent soft phone support offers both administrative and call handling capabilities.
- Web-based agent administration.
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