Nortel Networks Symposium Call Center Server

Description:

Symposium Call Center Server Release 4.2 (SCCS), based on client server architecture, is designed on an industry-standard platform to enable real-time data and host data exchange, advanced call handling, and can be integrated with multimedia transaction handling and web-enabled functionality.

Fully integrated with Nortel Networks Enterprise PBX solutions, SCCS supports time-division multiplexing (TDM) and/or a Voice-over-IP (VoIP) network infrastructure.

Key Features:

• Intelligent Call Handling - Customize call routing and treatments based on customer defined combinations of call center conditions
• Skill-based Routing - Route callers to the resources best equipped to handle specific inquiries or customer segments
• Comprehensive Management Reporting - Provides managers with decision-making tools - from real-time displays to historical reports - reflecting contact center activity, agent performance, resource utilization and trends
• Open Interfaces - Supports third-party applications such as readerboards, workforce adherence and scheduling
• Investment Protection -- Grows and adapts to your company's evolving needs, employing open architecture, flexible design, and built-in scalability
   

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