Voice Call Logger

Description:

The WinSeries Voice Call Logger – WinVCL - is a Windows 2000 based call logger/recorder/monitor that is an important and critical tool for many government organizations as well as private sector including financial and insurance companies, Call Centers, Public Safety (police, 911), law firms and healthcare.

The WinVCL is a versatile voice call recording system that offers various recording, playback and archiving features and options. It may be set to record all call all the time or be programmed to do selective recordings based on set criteria (time, date, dialed number, etc.) and Real-time call monitoring by a supervisor.

The WinVCL digitally integrates with many PBX’s including Nortel, Lucent, NEC, Panasonic, Siemens, Ericsson and with Aspect ACD as well as T1 and E1 trunk lines. The WinVCL Call Logger is also integrated with WinSeries Voice Mail/Automated Attendant system, i.e. the same system can be used for both applications simultaneously.

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