Customer Contact and Voice Portal Solutions

Description:

Nortel Networks Customer Contact and Voice Portal Solutions provide the means for customers to do business with you consistently and seamlessly - anywhere, anyway, and anytime. Our extensive portfolio includes contact center, self-service, and advanced speech recognition solutions.

Having established more than 30,000 customer contact centers worldwide, Nortel Networks has the business and technological expertise to create a scalable, flexible, and resilient solution that will grow and change with your organization. We can help you better integrate contact center strategies into your company's overall operations by giving you the tools to manage and understand customer relationships more effectively, and to maximize your return on those relationships. And backed by our Customer Contact and Voice Portal Solutions team's global reputation for quality and reliability, we offer a single, responsive point of contact for all of your sales and service needs.

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