Avaya IP Office

Description:

Ideal for small- to mid-size businesses, the scalable Avaya™ IP Office delivers advanced IP-enabled communication and contact center functionality with tools for effective management, and applications for improved productivity, efficiency, and information flow throughout your enterprise.

Avaya IP Office is an all-in-one solution specially designed to meet the communications challenges facing the home office, small office, and medium enterprise with 2 to 180 extensions. Built on Avaya's latest advancements in converged voice and data technology, you can benefit from many of the advantages sophisticated communications deliver to your business.

Avaya IP Office gives you the flexibility to choose the solution that is right for your business. Use it as a voice solution, employing IP technology, more traditional telephony, or a combination of both, and benefit from a comprehensive set of telephony features. Use it as a data solution to deliver both local area and wide area networking capability. And because it's an all-in-one solution, you can use it as a converged solution, meeting both your voice and data requirements. Avaya IP Office also provides networking capability so you can deploy it across a number of locations with one central management point.

Avaya IP Office is an applications platform delivering the tools that can help you improve customer service and satisfaction, increase productivity, and boost your bottom line. Powerful business tools, such as customer relationship management, are supported through a range of applications, from basic call handling to full call center functionality, including real time and historic reporting.

Improve productivity with Avaya IP Office. Its sophisticated applications, including integrated messaging, voice mail, and auto attendant, can help your staff to manage calls and messages more efficiently. Support for remote working is an integral part of the Avaya IP Office, helping to ensure that home and mobile workers can work as effectively remotely as they can from an office location.

Avaya IP Office is easily managed through IP Office Manager, a Microsoft Windows-based PC software application, which connects to the Avaya IP Office system using the TCP/IP protocol.

Protect your investments with Avaya IP Office, which supports common software, telephones, and applications, and a range of device and user capacity. Expansion modules help you meet your changing or growing needs, while retaining the cost-effectiveness of your original investment.

Avaya and the Avaya Logo are trademarks of Avaya Inc. and may be registered in certain jurisdictions. All other trademarks identified by ® or ™ are registered trademarks or trademarks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners.

Key Features:

IP Telephony

Avaya™ IP Office IP telephony delivers real world business benefits through improved efficiency and decreased costs. It will enable you to adopt IP technology at a pace that is appropriate for your needs, working in parallel with more traditional telephony methods.

Home Working Solutions

Remote access through the Avaya IP Office provides your non-office-based staff with access to the important business information they need to be productive on your network. They can use desktop PCs, laptops, or even Wireless Application Protocol (WAP)-enabled mobile phones. Your network is protected by an integral firewall, which helps ensure security across the network, while offering a facility for setting time profiles to help ensure flexibility and cost control. The firewall provides the security, which allows packets to travel in and out. With the profiles, you are able to control the amount of time individuals are allowed to access the network.

Internet Access

Avaya IP Office supports dial-up and direct leased line connectivity to the Internet, which is ideal for a wide range of small businesses, from those that use the Internet for information gathering to those that are dependent on the Internet for conducting daily business tasks. With an integral firewall and the ability to set time profiles, Avaya IP Office Internet access provides inherent security and the ability to control costs.

Multi-Site Networking Solutions

Avaya IP Office can provide a complete voice and data communication and networking solution if you have multiple offices with networking needs. Data networking features include Internet or branch-to-branch based routing, and standards-based directory support for easy integration with your IT environment. There is a high degree of feature transparency for voice networking providing a variety of business benefits.

Compact Contact Center (CCC)

Avaya IP Office CCC is the next-generation contact center solution for small and medium enterprises, providing your managers with both historical reports, and real-time view of the call center activity. Tightly integrated with the Avaya IP Office portfolio, CCC was designed to allow organizations to manage their customer facing department or contact center effectively and improve customer service. Scaling from 5 to 75 agents, Avaya IP Office CCC lets call centers and customer-facing departments of all sizes benefit from the advantages of measuring key performance indicators.

Compact Business Center

The Compact Business Center is an entry-level management tool for small customer facing departments. It provides simple real-time and historical analysis for organizations that do business over the phone. Providing real-time graphs on up to three departments or hunt groups, and the entire system, managers can quickly ascertain what improvements might be made to boost customer service.

VoiceMail Lite

The Avaya IP Office VoiceMail Lite application adds a key component to the Avaya IP Office value proposition: free voice mail. Providing 4 ports of voice mail (except on the IP401 which offers 2 ports to support up to 8 users), VoiceMail Lite can handle the requirements of small organizations—typically up to 40 employees.

VoiceMail Pro

The Avaya IP Office VoiceMail Pro provides more advanced voice processing functionality for contact centers. It builds on the features and facilities offered by VoiceMail Lite and can be tailored to meet your individual voice messaging needs. Scaling from 2 to 30 simultaneous calls, VoiceMail Pro can handle the messaging requirements of small or medium organization. When used with a network of Avaya IP Office sites, VoiceMail Pro's centralized voice mail feature enables a central voice mail system to handle your messaging needs across multiple sites.

Assisted Transfer

Assisted Transfer allows transfer of a call to a destination, but allows the call to return to VoiceMail Pro automatically for other options should the called party be engaged, or not answer within a pre-determined period of time.

Personal Numbering

Personal Numbering lets you remotely turn your voicemail on or off, set e-mail forwarding, and edit your call forwarding and Follow Me numbers. All together, you get a comprehensive Personal Numbering service for users who need to remain in contact regardless of their physical location.

PhoneManager

Avaya IP Office PhoneManager brings the features and functionality normally available on feature phones to every user's desktop PC. The PC manages the call and takes calls through a traditional handset or through the IP softphone and a sound card in the PC.

Avaya IP Office Management Tools

An integral part of the Avaya IP Office solution, the Manager application provides a single point of management, including applications. The Manager provides remote management facilities, and off-line configuration, and is capable of managing any number of Avaya IP Office sites from a single location—all subject to user-specific permissions.

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