Millenium

Description:

Blending voice, data, wireless and CTI technology into one diverse telephony server platform, eOn Communications' Millennium provides total communications solutions. The strength of the Millennium lies in its inherent flexibility, creating custom solutions for general business applications or such specialty applications as campus settings or call centers.

eOn understands that every business is unique, and therefore designed the Millennium to be extremely flexible. Software-driven, modular, and featuring easy to install hardware components, the Millennium is easily customized to meet your application needs. Furthermore, the Millennium's seamless upgrade path will allow your business to maintain its technological edge while increasing productivity and profitability. It's a system powerful enough to grow up to 1,024 ports in any combination of stations or trunks, yet it's compact and light so it can be wall mounted or installed in a 19" rack.

The Millennium delivers an array of capabilities to help employees work more efficiently, access information more easily, and serve customers better. With the Millennium, you have all of the business features you expect and the sophisticated call-handling capabilities you want in a communications system.

Key Features:

• The Millennium is an extremely flexible system that works as a PBX, key system, hybrid, tandem switch, channel bank, protocol converter, or conduit for data applications. The Millennium is digital end-to-end and Integrated Services Digital Network (ISDN) compatible on both the station side and network side. Digital capability, universal ports, highly adaptable programmability, and architectural flexibility are inherent in the system design. Regardless of utilized capacity, the system is nonblocking with consistent speech quality. The system's stored-program database contains a full complement of software feature applications.
• Superior Call Coverage
  The Millennium's flexible call coverage features provide a means to ensure that calls are routed and handled by proper, designated extensions so that calls are handled by qualified, knowledgeable employees at all times, even if a call has to be directed off-premises; for example, to a cellular phone. The Millennium will redirect calls to alternate extensions when the original called party is not available. You determine the criteria for redirecting a call as well as the conditions for the coverage paths - for example, no answer, unavailable, or busy. The Millennium can also distinguish between internal and external calls, and provide different coverage paths for each.
• Networking
  From campus environments to distributed call centers, the Millennium provides networking capabilities and unmatched data connectivity in industries where a communication hub is required to provide a central point of entry into a system or network. By optimizing the inherent flexibility of the system's features, the Millennium offers cost-effective, results-oriented solutions for a variety of unique networking applications, including remote office data communications enabled through both PRI and BRI Circuit Switched Data.
• The Millennium CTI Server is a standards-based solution that extends the Millennium's native CSTA interface to include support for third party CSTA, TSAPI, and TAPI applications. The Millennium CTI Server provides customers with a common open-platform, based on the broadly supported CTI interfaces, for building sophisticated, cost-effective computer telephony solutions.
• eOn Communications offers the latest in-building wireless technology. For short-range mobility around the office or greater mobility across a campus or multi-story building, the full-featured Orbit™ Handset provides digital clarity and ease of use for active employees, enabling them to remain as accessible on the sales floor or in the warehouse as they are at their desks.
• Picture a business communications system with virtually no busy signals, caller delays, or abandoned calls. Callers are automatically routed to your agents, and the workload is evenly distributed. Supervisors can see real-time status displays or view reports of call activity. As a result, your business is more productive and efficient. And you can even offer services that obviously differentiate you from your competitors. But best of all, the return on investment is fast. And it's all made possible by the Millennium's inherent Automatic Call Distribution (ACD) capabilities combined with the Real Time ACD application.
• As one of your company's communication gateways to the world, the telephone is a critical component of business operations and should offer the utmost in functionality, versatility, and reliability. Four models of digital telephones, as well as 48-Button Expansion Module (BEM), operate with the Millennium to provide you with everything you need to streamline your communications.

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