Service is the foundation upon which Tele-Automation has been built. Backed by an ongoing program of training in telephones, computers, telecommunication transmissions, and networking, Tele-Automation can offer their customers a "Turn-Key" solution in complete office automation.

At Tele-Automation, we consider selling a telecommunications solution to be just the beginning of our relationship with the client. After the sale of the system or upon signing for our maintenance services, the client can count on us to make sure the phone system has the right functionality and flexibility for growing business. The client can also count on getting the personal and technical support they need - when they need it.

           Our service organization is open and ready to serve you 24 hours   a day, seven days a week - with a customer response time that is second to none. We average a less than 2-hour response time on any major emergency.

           We have more than 50 sales and service professionals on staff, serving customers throughout the US.

           Our maintenance staff is composed of factory-trained, certified technicians with an average 10 years experience.

           A state-of-the-art computerized call center improves service with call tracking and performance reports.

           Remote diagnostic capability enhances system availability.

           We offer a full range of top-quality equipment and services to deliver complete business communications solutions.

           We handle all of our own installations and maintenance to ensure you receive the highest degree of professional service and expertise.

           We offer software and hardware manufacturer upgrades to bring new and exciting features to improve the customer's bottom line.

           By providing a quarterly TeleBrief, we will train customers in the understanding of today's sophisticated equipment so that they can take advantage of all the features offered by the manufacturer.

           We will interface with the local telephone companies, as well as long distance carriers, in ordering new lines, 800 services, data, and private circuits.

           We will analyze your monthly bills and recommend ways of reducing your communication cost.

           We will troubleshoot and report circuit problems to the vendors of service.

           Tele-Automation, being in touch with new technologies, will recommend innovative services to improve your communication capabilities.