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Symposium TAPI 2.3.1 Service provider for Meridian 1
Description:
The Symposium TAPI
2.3.1 Service Provider (SP) for Meridian 1 is a multifunctional Microsoft
TAPI 3.0-compliant service provider that marries the Microsoft TAPI 3.0
Application Programming Interfaces (APIs) to the Meridian 1. Together
these products allow the telephony capabilities of the Meridian 1 to be
easily and very cost effectively integrated with Windows-based business
applications.
Key Facts:
- Compatible with Microsoft TAPI 3.0 on Windows 2000 and Windows NT 4.0
- Integrates user provided data from Nortel Networks IVR (Integrated Voice Response) with desktop enabled TAPI applications such as Symposium Agent and Symposium Web Center Portal
- Integration of Meridian 1 telephony capability with Windows-based business applications
- Enables business application automation based on carrier call data and/or user provided call data from IVR
- Allows multiple TAPI SP-enabled call centers to share the call data generated during the caller's session
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